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Cousins! After receiving a series of complaints from hundreds of customers on social media this week surrounding direct deposits that didn’t appear in their accounts, Wells Fargo Bank has issued an apology for technical issues!
CBS News reports that the mishap occurred on Thursday as online users took to X formerly known as Twitter to issue their complaints.
Though the issue had been rectified for many by Friday, many Wells Fargo customers continued to issue tweets that detailed their plans to switch banks.
“🤬-heart attack. So Wells Fargo has a problem with lost deposits, they are aware but don’t know when it will be fixed. I don’t have enough cushion for them to lose a $2K deposit when rent is due. How does a bank stay in business like this @WellsFargo,” wrote one user.
In an issued statement a spokesperson for Wells Fargo declared that the financial institute had undergone a technical glitch that affected a limited number of customers.
“A limited number of customers were unable to see recent deposit transactions on their accounts,” said a spokesperson said in a statement. “The vast majority have been resolved and the few remaining issues will be resolved soon. We sincerely apologize for any inconvenience.”
According to CNN a person familiar with the issue says that the error was caused by an isolated glitch and not by a cybersecurity breach.
It has been indicated that the series of missing direct deposits had been resolved by Saturday, August 5th.
“All accounts have been resolved and are showing accurate balances and transactions,” said Wells Fargo spokesperson Amy Bonitatibus said in a statement to CNN. “We sincerely apologize for any inconvenience.”
Reports read that this is the second time this year that Wells Fargo has endured a technical glitch. Back in March, the bank had addressed issues of customers seeing incorrect balances along with completely missing transactions.